COVID-19 + other infectious diseases
Everything is optional, but if you are concerned about infection control, here is what you can continue to do:
- Wear a mask while indoors or at least in the treatment room for your session.
- When you arrive, you may wait in your vehicle and text me to let me know you’ve arrived (443-840-0682). I will text you back when I am ready for you.
- You can prepay for your appointment by credit card, PayPal, or Venmo
(check the client portal the day before or the morning of your appointment for an invoice), or have a check written or exact cash ready in advance. - You can re-book online or call or email me after your session.
- I will be disinfecting the massage table and all touched surfaces after every client.
- There is an air purifier in my treatment room.
Inclement Weather
In the event of inclement weather, it may be necessary to reschedule your appointment. I follow Baltimore County Public Schools closures and delays. Please check your text messages, email, or BCPS.org before your appointment.
- If school is closed, all appointments are cancelled.
- If there is a 2-hour delay, any appointments that start before 12:00pm are cancelled.
- If schools are closing early, any appointments scheduled after 12:00pm are cancelled. Appointments scheduled to end after 12:00pm can be shortened or must be cancelled.
- Log on to the client portal to reschedule.
Inclement weather isn’t just snow – it’s can also be extreme temperatures, high winds, and flooding.
Illness
The cancellation fee will be waived if the client is sick and they will not be billed for a missed appointment. You should not be massaged if you are experiencing any symptoms of illness.
- You should not be massaged if you are coughing, sneezing, blowing your nose frequently or have a sore throat or swollen lymph nodes.
- You should be fever-free and with out vomiting for 24 hours without the aid of any prescribed or over-the-counter medicine before coming in for a massage.
- My practice will adhere to local, state, and federal guidelines or mandatory orders regarding closures, mask-wearing, etc.
Cancellations + Missed Apppointments
My clients’ time – and my own time – is important to me. If you cannot keep your appointment, please provide at least 24 hours notice. For your convenience, you can cancel in the client portal, or there is a cancellation link available in your confirmation and reminder emails. This link expires 24 hours before your appointment – please contact me directly to cancel if providing less than 24 hours.
- All massages cancelled less than 24 hours in advance will be billed a 50% fee.
- Any missed appointments will be billed the full fee.
- Any outstanding balances must be paid in full before receiving massage.
Late Arrivals
All treatment sessions have a specific time schedule and late arrivals may not be able to receive an extension of the scheduled appointment. If my schedule allows, I may be able to accommodate a partial or full appointment. The original session fee will be charged.